To achieve effective day to day sales operations, the key processes must be identified, streamlined and standardised.

We work with hotel sales teams to set measurable objectives to track performance improvement.

The result of such adjustments is a highly visible impact on revenue generation through increased conversion rates, lower staff turnover and increased client loyalty.

We assist hotels in identifying critical sales areas. We then work with sales teams to create the most effective processes. We also help develop key performance indicators critical for benchmarking and tracking improvements.

  • Account management
  • Groups; from enquiry to conversion
  • Corporate request for proposals (RFP)
  • Reporting and analysis

The right sales tools supporting sales processes can help a sales team deliver a quality and consistent experience. By analysing your needs and reviewing the systems currently available, we can identify and recommend the most suitable system.

We can follow it up with a project plan and working with your teams, implement the changes for you.

  • Sales and catering systems
  • Customer relationship management (CRM) systems
  • Corporate RFP systems
  • Central Reservations System
  • Website Booking Engines
  • Channel Management Systems
  • Property management Systems
  • Revenue Management Systems